Availability Service Level Agreement
This Web Site Availability Service Level Agreement applies to YOU if YOU
have ordered *any* hosting plans ("Service") and YOU are in good financial
standing with 01 Value Hosting.
01 Value Hosting endeavors to have network connectivity available for http
access by third parties 99% of the time ("Web Site Availability").
In the event that there is no Web Site Availability, 01 Value Hosting will
credit the monthly service charge for the Service as calculated below and as
measured 24-hours a day in a calendar month, with the maximum credit not to
exceed the monthly service charge for the affected month:
Web Site Availability Credit
95% to 99.4% = 25%
90% to 94.9% = 50%
89.9% or below = 100%
In order for YOU to receive a credit on YOUR account, YOU must request such
credit within seven (7) business days after YOU experienced no Web Site
Availability. YOU must request credit by sending an electronic mail message
to [email protected] For security, the body of this message must
contain YOUR account number/domain name, the dates and times of the
unavailability of YOUR web site, and such other customer identification
requested by 01 Value Hosting. Credits will usually be applied within sixty
(60) days of YOUR credit request. Credit to your account shall be YOUR sole
and exclusive remedy in the event that there is no Web Site Availability.
Credits shall not be provided to YOU in the event that YOU have no Web Site
Availability resulting from (i) scheduled maintenance, (ii) YOUR behavior or
the performance or failure of YOUR equipment, facilities or applications, or
(iii) circumstances beyond 01 Value Hosting's reasonable control, including,
without limitation, acts of any governmental body, war, insurrection,
sabotage, embargo, fire, flood, strike or other labor disturbance,
interruption of or delay in transportation, unavailability of interruption
or delay in telecommunications or third party services (including DNS
propagation), failure of third party software or hardware or inability to
obtain raw materials, supplies, or power used in or equipment needed for
provision of YOUR Web Site.
On-line problems occur continuously. There might come a time when you cannot
access your website or any other service. This is not necessarily due to 01
Value Hosting. Perhaps your ISP is experiencing technical difficulties, or
there might be a routing problem between your ISP and 01 Value Hosting,
making communication difficult or impossible. We cannot bear the
responsibility of such problems. Our monitoring agents determine the uptime
of our service, and not any one client's experience.